Yesterday (24 april 2017) i exposed what happend to two orders that i did on on the 21st of march 2017: 1 selling order (10 small gold coins) 1 buying order (4kg silver). Untill yesterday i did not receive the € of the selling order and did not receive the parcel of the buying order (the value of the two orders are almost the same). Yesterday, morning (very soon 5 a.m.) i receive the information that i was "almost begging" for; the parcel of the buying order went back, was not delivered. - My addres on the parcel did not have postel code. I accept that is my falt that on invoice that the address was not complete (i insist onl paying for reshipping). 4 stars because on the parcel that i sent, my address was complete and i received many other parcels from Heubach- Edelmetalle with correct address. and also the tracking link still does not work (i was not able to now that the parcel was returned to post office. To finish, untill this situation, Heubach-Edelmetalle never gave me problems, so i continue to recomend this bullion dealer and i will continue as a customer. Sorry for any inconvinience.